Digital Passport Terms
Last Updated: September 30, 2026
Every Physalia garment has its own Digital Passport. These terms explain how it works when you claim a garment, keep your moments in it, care for it and pass it on. When you make a garment yours, you accept these terms and our Privacy Policy. They are written to be read, so if anything is unclear, write to us at info@thephysalias.com.
1. What the passport is
The Digital Passport is a record that belongs to one specific Physalia garment. It is opened by holding a phone to the garment’s label, and it shows the garment’s making, its materials, its care and its history. It was built by Physalia and is provided free of charge to the garment’s owner.
The passport is associated with that one garment, and stays with it when it changes hands. Owning the garment gives you the right to use its passport as described in these terms.
2. Claiming your garment
Each new garment arrives with its Record of Ownership: a card with a private code. The code can be used only once. Using it makes you the garment’s owner in its passport.
Keep your card safe. If it is lost before you claim your garment, or if you believe someone else has used your code, write to us with your order number or the email you used, and we will help where we can.
You can keep it anonymous. Without your details we can’t help if the card is lost, or when you pass the garment on.
3. How you appear
You choose how you appear on the garment: privately, by your initials, or by name. Your passport is private by default. You can change your choice at any time.
4. Your moments
You can add moments to your garment’s passport: a title, a date and a few words. They are protected by a passcode that only you know, and are never shown to anyone else who holds the garment.
Your moments are yours. Physalia does not use them for marketing or share them. Please don’t add anything unlawful, or anyone else’s personal information without their agreement.
If you forget your passcode, we can send a reset link to the email you gave us. Without an email, we may not be able to restore access to your moments.
5. Care
When your garment goes to the cleaner, you can press Clean and choose for how long. During that time, anyone who holds the garment sees only its care instructions. When the time is up, the passport returns to normal, and the care is recorded in the garment’s history.
6. Passing it on
If you give, leave or sell your garment, you can start the handover from its passport. The next owner receives an email to make it theirs.
Before the handover, you can keep a copy of your moments. After the handover, your details and your moments are no longer connected to the garment. The garment’s history stays with it, and the new owner’s chapter begins.
If a garment changes hands without a handover, the new owner can write to us. We may ask for reasonable information before transferring the passport.
7. The garment’s record
The garment’s record is kept by Physalia as the piece is made: its materials, each stage of its making, the dates and the hands. The record keeps its history. If something needs to be corrected, the passport shows the latest information, while the correction remains recorded with its date.
Each maker’s role is always shown. Their name and portrait appear only if they have chosen to show them.
8. Authenticity
Every Physalia garment carries a secure NFC tag behind its label, uniquely paired with that piece. Each tap is checked, so the passport opens from the garment itself, and a copied link won’t open it. The passport serves as the garment’s certificate of authenticity.
The passport is intended to confirm that a garment is an authentic Physalia piece and shows its record. It does not describe the garment’s current condition. When buying a Physalia garment second-hand, check its condition as you would any garment.
Removing, damaging or tampering with the tag may stop the passport from opening. If that happens, write to us.
9. Using the passport fairly
Please don’t copy, alter or interfere with a garment’s tag or passport, try to claim a garment that isn’t yours, or use the passport to mislead anyone about a garment. If this happens, Physalia may temporarily restrict access to a passport, investigate the record, or correct inaccurate information.
10. Keeping the passport available
Physalia intends the passport to last as long as the garment. We may improve how it looks and works over time, and it may occasionally be unavailable for maintenance. If we ever had to stop providing the passport, we would tell owners in advance where reasonably possible, and take reasonable steps to allow them to keep a copy of the information associated with their garment.
11. Your privacy
How we handle your information is explained in our Privacy Policy.
12. Changes to these terms
We may update these terms from time to time. Changes are published on this page with a new “Last Updated” date. If a change affects how your information or your moments are handled, we will tell you before it applies where we can.
13. The law
These terms are governed by the laws of British Columbia and of Canada. Nothing in them limits your rights under consumer protection law.
14. Contact
Physalia
info@thephysalias.com
Vancouver, British Columbia, Canada